An accomplished ServiceNow Developer/Admin around 8 years of Technical Experience with expertise in ITSM Applications (5.5/6.x/7.x/8.1).

Integration Analyst responsible for Systems Engineering, Designing, Developing, Testing, and implementing specifications provided by the client.

Experience in, Monitoring tools, Bridge calls, Outage Communication, Business Impact Analysis, IT Service Continuity Management, and SLA Management.

Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.

Experience in designing, developing, customizing & administering ITSM suite of applications.

Experience in configuring / maintaining / customizing ITSM 5.5 / 6.0 /7.x/7.6. x.

Experience in performance tuning of ServiceNow Setups.

Developed various Email templates as per the User requirements and worked on the Email notifications.

Worked with Record Producers, Order Guides, Workflows and Orchestration in Service Catalog Management.

Extensive experience in working with User Management including Users, Groups, Roles and Access Control Lists (ACL).

Experience in developing Crystal reports and converting crystal reports to Business Intelligence and Reporting Tool (BIRT) reports for web applications.

Experience in upgrading of ITSM suite from 5.5 to 6.0 and 6.0 to 7.x.

Experience in setting up of CMDB 2.x/7. x.

Good understanding of Helpdesk / Service Desk, Change Management, Asset Management, Change Tasking, Service Level Agreement and Service Request Management.

Strong analytical and problem-solving skills and the ability to interpret and communicate facts and data.

Developed new Service catalog items and fixed bugs in incident, problem and change management.

Developed Business Rules, Client Scripts, Catalog Client Scripts, UI actions and UI Policies.

Configured multiple Catalog Items Front-end web / GUI components using JavaScript, Soap, web services, CSS, HTML5.

Experience in handling tables on CMDB and had a profound knowledge and experience on DISCOVERY.

Remedy Specialty areas using ITIL best practices - Incident/Problem Management, Change Management, Asset Management, and SLA.

Excellent team member with a strong ability to lead and balance multi-project workload.

Good Understanding in gathering Systems Requirements Analysis, Design, Coding, Testing, Implementation and Documentation.

Good communication, analytical, leadership and project management skills.

Experience in Auditing and Archiving of ServiceNow applications.