UX - User Experience Designer with ServiceNow Exp.

Remote

6 months with possible extension

Day to Day Responsibilities:

 

User Experience Research

·       Conduct user interviews, surveys, and usability testing to understand user needs, pain points, and behaviors

·       Analyze user data to identify areas for improvement and prioritization of design updates

·       Develop user personas to represent user segments and inform design decisions

·       Map user journeys to visualize the steps users take when interacting with a product or service, identifying pain points and opportunities for improvement

 

Usability Testing

·       Conduct usability tests to identify usability issues and areas for improvement

·       Analyze testing data and iterate on designs based on user feedback

 

Information Architecture

·       Design sitemaps and user flows to map out the logical structure of the platform and navigation pathways

·       Create information hierarchies to ensure users can easily find relevant content

 

Collaboration

·       Work closely with multiple elements of the Associate Experience team, as well as product managers and development teams

·       Communicate design rationale and user insights effectively to cross-functional teams

 

Required Skills:

·       Research and analysis methodologies

·       Expertise in conducting user research methods like interviews, surveys, and A/B testing, as well as ability to analyze resulting data

 

UX Design principles

·       Strong understanding of user-centered design methodologies, guidelines, and best practices

·       Ability to effectively journey map process and digital experiences visually

 

Strong communication skills

Ability to effectively communicate research findings, user insights, and design concepts to technical and non-technical audiences

 

Preferred Skills:

Experience with employee portal design and strategy

Ability to work on multiple projects simultaneously

 

Education Requirements

Prefer minimum of 5 years of experience in UX Research or Product Management

 

Software Skills Required

Basic understanding of web development (HTML, CSS, etc) to communicate with developers

ServiceNow