Senior Business Analyst

10+ years of experience as a Business Analyst, with a primary focus on Telecom solutionsIVR systemsTelecom Back Office Operations Basic SQL skills, and has worked in Agile environments as a BA, strong communication and interpersonal skills Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems. Strong knowledge & hands-on expertise in IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI & Agentic AI platforms. Proficiency in creating business documentation such as BRDs, functional specs, and process flows Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems. Analyze business needs, assess the impact of new requirements, and convert them into clear, actionable technical specifications. Exposure to LLM & ML will be added Advantage Conduct user acceptance testing (UAT) and validate solutions to ensure they meet the requirements, perform as expected, and provide an optimal customer experience. Hands-on experience in system integration, testing, and validation for IVR and telecom systems. Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems. Experience with BSS, billing systems, and integration platforms in the telecom sector<br/><h2 style="font-style:italic;">Testing for company overview</h2> <p><div class="MsoNoSpacing" style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px">CEIPAL DISCLAIMER:</div> <div class="MsoNoSpacing" style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"> </div> <div class="MsoNoSpacing" style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px">Recruit, screen, interview, hire, and assign its employees ("Assigned Employees") to perform the type of work described on Staffing Agreement under CLIENT's supervision at the locations specified on Staffing Agreement and will, as the common law employer of Assigned Employees, be responsible for the following;</div> <div class="MsoNoSpacing" style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"> </div> <div class="MsoNoSpacing" style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"> </div> <div class="MsoNoSpacing" style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"> </div> <div class="MsoNoSpacing" style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"> </div> <div class="MsoNoSpacing" style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"> </div> <div class="MsoNoSpacing" style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"> </div> <div class="MsoNoSpacing" style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"> </div> <div class="MsoNoSpacing" style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"> </div> </p>